THE BESPOKE PROCESS
1. THE INITIAL BRIEF
Customers and their needs vary wildly, so we're all about tailoring each experience specifically for you.
Generally, we start with an initial brief. A customer contacts us to discuss their design requirements with our design team. One customer may have her own design sketches, another may present us with a vision board of inspirations and another may hardly have any specific ideas at all, aside from a desire to have a piece that's different from all the others out there, whether in terms of price, gemstones or any other number of factors.
We ask questions regarding the finer details of your piece that perhaps haven’t previously been considered. Our design team’s main concern is ensuring you get exactly what you want - and don't fear - we're here to guide you with recommended technical aspects and details as needed. We are not here to try and upsell you on price or mislead you in any form. This is all about what you want and you leaving happy!
2. THE DESIGN
Once the initial brief has been done, you will receive a minimum of 3 designs done in 2D based on your wishes. We use 2D in the earliest demo phases, as we find it's optimal for seeing the finest details most clearly. Sketches are always done to scale, so you can see how everything is looking proportionally.
Price quotes will be sent with these sketches and are broken down in fine detail - gemstone(s) cost and metal costs, for instance, are separated for your review. Once both parties agree on a price, and the initial deposit is taken, we carry on with the design.
From there, we will do as many rounds as necessary to perfect your desired style. We also make it a priority to be in very regular contact with you during this process - our design team will reply to all questions, concerns and suggestions from you within 2 working days. You'll never be waiting long on a response.
3. THE CRAFTSMANSHIP
Once you are 100% happy, we move on to the 3D render of your ring. This lifelike, 3D model will be presented as highly detailed still images. After you've approved your design in this phase, we begin constructing your piece.
The majority of our bespoke pieces are made in our London workshop at the hands of our talented craftsmen and women, and we don't hesitate to utilise specialists for different setting styles, ensuring your piece is made with the highest possible quality.
Included in your purchase is a digital storybook of the creation of your ring (if desired). We find our customers like to share this with their friends and family. View an example here.