Yes! You will earn points and reach higher VIP tiers as your points increase even on your bespoke items and made-to-order items as long as you're signed up to the Diamond Disruptor Program. If your berries are not automatically updated please let us know and we can manually adjust this.

Once you enter a new tier and qualify for a gift, you may redeem this with your next purchase.

If you skip a VIP tier by ordering a bespoke or made-to-order item you will only receive the gift of the tier you enter. If you skip tiers by purchasing in-stock pieces, you will receive the gifts from all the tiers you skipped and the one you entered.

If you have any questions regarding this please contact us.

If you decide to return an item and you have received a free gift, you will also need to return your gift to be eligible for your full refund.

If you'd just like an exchange you do not have to return your gift.

If you return an item that was purchased to obtain a higher tier or discount code, this will only be refunded once you have paid the difference of the discounted item if the discount would have not applied to your purchase.

No, the free gifting depends on the tier and gifts are especially selected based on that. 

Only one account per customer may be created.

The special gifts are selected based on the tier and cannot be changed.

Sale items are excluded from the rewards benefits and discounts unless we are running a special for members that includes these items.

Due to regulations, free fragrances may only be shipped within the UK and the USA. For members in other countries we may hold your fragrance to be picked up in one of our locations for 6 months as long as supplies last.

Membership terms, rules, regulations and offerings may change at any point at which prior notice will be given to all members.